Deploying Cisco Unified Intelligence Center V1.1 (DUIC)

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Deploying Cisco Unified Intelligence Center V1.1 (DUIC)


What you’ll learn in this course

The Deploying Cisco Unified Intelligence Center V1.1 (DUIC) course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Who should enroll

The main audience for this course is the following: People with positions such as

· Cisco Unified Communications system channel partners.

· Resellers.

· System engineers and customers who will be installing.

· Configuring and maintaining the Cisco Unified Intelligence Center product.

· As well as those partners looking to achieve the Cisco UCCE ATP.

Course Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

· A working knowledge of Cisco Unified Contact Center Enterprise is desirable.

· A working knowledge of contact center operations is desirable.

Recommended prerequisites:

· AUCCE1 – Administering Cisco Unified Contact Center Enterprise Part 1

· AUCCE2 – Administering Cisco Unified Contact Center Enterprise Part 2

· DUCCE – Deploying Cisco Unified Contact Center Enterprise.

Course Objectives

After taking this course, you should be able to:

· Provide a comprehensive overview of Cisco Unified Intelligence Center

· Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

· Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports

· Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Course outline

Cisco Unified Intelligence Center Overview

· Introducing Cisco Unified Intelligence Center

· Managing Cisco Unified Intelligence Center Components

· Understanding Cisco Unified Intelligence Center Deployment Considerations

· Understanding Cisco Unified Intelligence Center Security and License Types

· Cisco Unified Intelligence Center Installation, Administration, and Security

Installing Cisco Unified Intelligence Center

· Understanding Cisco Unified Intelligence Center Administration

· Managing Users and Security in Cisco Unified Intelligence Center

· Cisco Unified Intelligence Center Reports

Running Cisco Unified Intelligence Center Reports

· Using Value Lists and Collections

· Using Permalinks

· Modifying Cisco Unified Intelligence Center Stock Reports

· Cisco Unified Intelligence Center Custom Reporting

Understanding Cisco Unified CCE Key Concepts

· Using Report Definitions

· Creating a New Cisco Unified Intelligence Center Report

· Searching Call Detail Records.

Lab outline

· Lab 2-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP

· Lab 2-2: Managing Users and Security in Cisco Unified Intelligence Center

· Lab 3-1: Running a Stock Report

· Lab 3-2: Creating Value Lists and Collections

· Lab 3-3: Creating Permalinks

· Lab 3-4: Modifying a Stock Report

· Lab 4-1: Creating a Simple Report Definition

· Lab 4-2: Creating a Custom Report

· Lab 4-3: Searching Call Detail Records.

Duration

Instructor-led training: (3) days.

Price

To consult.

Cisco Learning Credits

To consult.

INSTRUCTOR

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CURRICULUM

SECTION 1: INTRODUCTION TO HANDSTANDS

Parents, students and community members are invited to attend this meeting, which discusses educational issues at the high school and its middle and elementary schools. Schools in the Kerrington cluster are: Aldiger, Caramba, Chesterfield, Cutterey, Fraiser, Johnson, Antonio, Lorney Winston, Ramos, and Westford secondary schools

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